Office Professional - Customer Service Representative

Molly Maid of Lorain County

Office Professional - Customer Service Representative

Elyria, OH
Full Time
Paid
  • Responsibilities

    Molly Maid of Cleveland West is searching for a pleasant, resourceful, and inspired Office Professional to join our team as it continues to grow. We opened our doors in 1997 and support a team of over 30 employees. We’re looking for a person that is very positive, efficient, and has strong communication skills.

    Full-time. No nights. No weekends. No holidays.

    Weekly bonus incentives and paid vacation.

    Basic Experience Needed:

    Phone skills

    Sales skills

    Problem Solving

    Scheduling

    Computer Skills / Microsoft Office / Google

    Data Entry Skills

    Able to manage multiple tasks including the managing of cleaning teams, customer needs, and arranging the cleaning schedule.

    Requirements:

    Demonstrate the ability to learn quickly and juggle multiple tasks concurrently

    High school diploma or GED required

    Legally able to work in the U.S.

    Organizational skills, ability to set priorities and execute a plan of action

    Pass a background check -driving / criminal

    Strong listening & communication skills

    Good organizational skills

    Courteous and cooperative with customers and employees

    Staff Supervision

    In Office Experience

    Job Duties:

    Receptionist duties

    Sell Molly Maid services over the phone using a script

    Follow up on Leads

    Schedule Estimates

    Respond, resolve, and follow-up with customer concerns

    Answer inquiries for employment

    Follow up on unclosed estimates

    Conduct back marketing phone calls

    Other office duties (data entry, filing, answer phones, customer relations, laundry, etc.)

    Advancement Opportunities

    This position is for full time. Only applicants with a good attendance record and experience working in an office will be considered .

    Please attach a resume.

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

    *All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.