Office Professional - Customer Service Representative
Molly Maid of Cleveland West is searching for a pleasant, resourceful, and inspired Office Professional to join our team as it continues to grow. We opened our doors in 1997 and support a team of over 30 employees. We’re looking for a person that is very positive, efficient, and has strong communication skills.
Full-time. No nights. No weekends. No holidays.
Weekly bonus incentives and paid vacation.
Basic Experience Needed:
Phone skills
Sales skills
Problem Solving
Scheduling
Computer Skills / Microsoft Office / Google
Data Entry Skills
Able to manage multiple tasks including the managing of cleaning teams, customer needs, and arranging the cleaning schedule.
Requirements:
Demonstrate the ability to learn quickly and juggle multiple tasks concurrently
High school diploma or GED required
Legally able to work in the U.S.
Organizational skills, ability to set priorities and execute a plan of action
Pass a background check -driving / criminal
Strong listening & communication skills
Good organizational skills
Courteous and cooperative with customers and employees
Staff Supervision
In Office Experience
Job Duties:
Receptionist duties
Sell Molly Maid services over the phone using a script
Follow up on Leads
Schedule Estimates
Respond, resolve, and follow-up with customer concerns
Answer inquiries for employment
Follow up on unclosed estimates
Conduct back marketing phone calls
Other office duties (data entry, filing, answer phones, customer relations, laundry, etc.)
Advancement Opportunities
This position is for full time. Only applicants with a good attendance record and experience working in an office will be considered .
Please attach a resume.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.