Molly Maid of Northwest Dallas County needs a bilingual (English/Spanish) Customer Service Representative for our North Dallas office. As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Schedule estimates & cleans

Perform marketing functions to sell additional work and earn business

Return customer calls, respond to customer complaints, and resolve breakage issues

Perform administrative functions including data entry, payment processing, and supply inventory

Assist with personnel management, including hiring and recruiting functions

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years admin experience

Bilingual (English/Spanish)

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Valid Texas Driver's License

Full time work, Monday to Friday. NO scheduled nights and NO weekends!

Positive Attitude

Team player who can work independently

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!