Customer Service Representative
As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. You will also be handling service requests, customer complaints and also coordinating with our cleaning teams.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Schedule estimates & cleans
Return customer calls, respond to customer complaints, and resolve breakage issues.
Coordinate with cleaning teams
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum one year sales and admin experience
Strong written and verbal communication skills
Must be a bilingual Spanish speaker
Detail-oriented with data entry skills
Positive attitude
Team player
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!