As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. You will also be handling service requests, customer complaints and also coordinating with our cleaning teams.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Schedule estimates & cleans

Return customer calls, respond to customer complaints, and resolve breakage issues.

Coordinate with cleaning teams

Perform administrative functions including data entry, payment processing, and supply inventory

Assist with personnel management, including hiring and recruiting functions

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum one year sales and admin experience

Strong written and verbal communication skills

Must be a bilingual Spanish speaker

Detail-oriented with data entry skills

Positive attitude

Team player

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!