Description

Molly Maid of Surrounding Richmond seeks a versatile Customer Service Administrator to assist in managing day-to-day customer relationships.

Primary responsibilities for the candidate include:

Telephone sales (not cold-calling)

Telephone customer service

Customer appointment scheduling

Customer account reconciliation

General administration of office operations

General guidance for employees (presently about twenty)

Assistance with recruiting/interviewing

Position reports directly to the Customer Service Manager and owner. The position is full time, Monday-Friday (generally 8:00AM-5:00PM), and requires problem-solving/working independently in a very fast-paced sales and service environment.

Compensation

$12- $15 per hour plus weekly incentive pay opportunity

(Non-exempt position, eligible for overtime pay)

Skills/ Requirements

EDUCATION & EXPERIENCE

Direct and successful experience in telephone sales and/or telephone customer service

Proven record of success in supervising and/or training others (preferably entry level workers)

Bachelor’s degree preferred, but previous skill-developing work experience can substitute for a degree

REQUIREMENTS

Pleasant and professional telephone skills

Highly organized and detail-oriented

Exceptional interpersonal, persuasion, and articulation skills—for communicating effectively with a diversity of customers and employees

Excellent grammar and composition skills

Computer literate—to include WORD, EXCEL, and quickly learning scheduling software

Ability to focus on sales objectives—and achieve desired results

Possess the willingness and ability to pitch-in with whatever is needed to get the job done for customers and employees

TO APPLYApplicants MUST submit BOTH a COVER LETTER and a RESUME (no phone inquiries, please).

Equal Opportunity Employer

Job Type: Full-time