Job Description

GENERAL FUNCTION

The Learning & Development (L&D) Specialist plays a critical role in the organization; responsible for facilitating training programs, serving as a trusted advisor to retail management, and writing and designing Learning and Development programs. This position requires an individual who has experience in learning and development and knowledge of functional and professional development training offered at MFSG. The L&D Specialist is also responsible for assisting with the administration of the Learning Management System to support the company’s goals. To do this effectively, the incumbent will need to learn business content and systems applications quickly. The work also requires an understanding of our company’s mission and values. This would allow the L&D Specialist to align training that helps employees meet business drivers and goals.

DUTIES/RESPONSIBILITIES

Retail Experience ****Duties/Responsibilities:

• Facilitates in-person and virtual instructor-led training sessions (vILT) as directed by L&D Senior Manager
  • Coach certification, customer service, sales, collections, technical, regulatory and/or people skills
• Partners with retail leadership to:
  • advise on their role(s) for each training program.
  • ensure an adequate number of skilled, committed coaches are in place to support participants through the training programs.
  • share feedback regularly on coach interaction.
  • identify the learning needs of their teams and leverage the training library for appropriate remediation.
  • facilitate discussions about their teams’ development to inspire a culture of learning.
• Monitors training programs to ensure they are implemented consistently and per MFSG standards.
• Measures, tracks, and analyzes training metrics to report on progress and identify opportunities that require attention and guidance.
• Collects, assesses, and submits training program feedback (verbal and/or written) to the L&D Senior Manager.
• Conducts evaluations on current training practices and makes recommendations for improvements.
• Writes and/or designs training materials and/or communication as directed by the L&D Senior Manager.
• Manages relationships with external content vendor(s) and curates content as needed.
• This is a Remote position but must be able to travel to local branch locations to support the above-mentioned activities (up to 20%).
• Other tasks as deemed necessary by the L&D Senior Manager to support the needs of the business.

LMS Administration Duties/Responsibilities:

• Maintains the content and structure for the LMS offerings including but not limited to:
  • Uploading Learning Objects (LOs)
  • Quality Assurance
  • Enrollment
  • Auditing
  • vILT Events/Sessions
• System Reporting – Creating, sharing, and updating as necessary
• Understands the impact of all future LMS vendor releases and patches:
  • Reviews release notes
  • Configures and tests new functionality as necessary
  • Determines impact and any necessary system configuration changes
• Troubleshoots employee issues and provides solutions
• Partners with IT for all system integrations as required

Qualifications

EDUCATION/EXPERIENCE

• Three to four years of progressive experience in learning and development, preferably in a retail setting. A candidate will benefit in the role if they have experience using the basic principles of adult education to develop and deliver training.
• Bachelor's Degree preferred.
• Bilingual proficiency in English and Spanish (written and verbal) is essential.
• Demonstrated ability to manage relationships throughout the organization, coordinating time and resources according to shifting priorities.
• Experience leveraging data and analytics to develop insights and drive decision-making.
• Facilitation of training programs for all audiences regardless of level.

SKILLS

• Instructional design and facilitation skills
• Expertise in distance learning facilitation
• Superior influence skills, with and without authority
• Proven ability to concurrently manage multiple projects
• Ability to survive and thrive in a fast-paced working environment
• Excellent verbal and written communication skills
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Strong feedback and coaching skills
• Proficient with Microsoft Office Suite, Learning Management Systems (Cornerstone a plus but not required), Articulate 360 (Storyline, Rise)

Additional Information

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.