Job Description

CUSTOMER SERVICE REPRESENTATIVE JOB PURPOSE: Attract and Serve customers by providing product and service information through community outreach and marketing promotions!

Do you want to be a manager but don’t have the experience? In this position, you can also get involved in our management training!

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:

• Attract potential customers by answering product and service questions. Suggest information about products and services.
• Open customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed

REQUIRED SKILLS TO HAVE AND TO HONE:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

SOME REASONS IT IS GREAT TO WORK WITH US!

• Meet great people and Network!
• Work with Fortune 500 Clients!
• Be a part of a team!
• Opportunities for Progression!
• Stimulating Environment!
• Opportunity to Travel!

Send in your resume if you're a team player with a positive attitude!

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship

Company Description

“Creative people with various experiences and diverse backgrounds working together towards a shared goal,” that is how we would define our work atmosphere. At Momentum Marketing, having a growth mindset, is the core of our belief system, owing to which our team experiences an entrepreneurial, intellectually stimulating yet comfortable learning environment that sharpens their creative thinking and decision-making skills. We believe that our people are our biggest asset. Therefore their training and development are significant for us, and we never compromise on this aspect. Be it sales and marketing, paid courses, or new manager training programs, we support our associates so that they engage in these programs, and they add value to their work profile. When you join us, you will undergo a coaching culture that will enhance and nurture your abilities. Usually, this coaching and training are conducted by managers who will help you to learn new skills and become an asset to the company. Through you and our other associates, we deliver effective customer retention through innovative methods that help us maintain existing customers and develop and explore new business opportunities. At Momentum Marketing, professionalism is a way of life. We strive for excellence in everything we do and celebrate success as a team.