Job Description

JOB TITLE: CUSTOMER SERVICE AND SALES ASSOCIATE - FULL TIME

• Entry-level position that serves customers’ needs both at our Telecommunications firm and in-the-field by providing information about products & services to grow business while handling & resolving issues
• Skills needed include listening, customer service, product knowledge, quality focus, problem-solving, market research, office and phone skills, resolving conflict, analyzing information, multi-tasking
• This is a very visible position across all sections of our business which will provide the right individual with the ability to learn the industry and showcase their talents.
• It will involve various training, growth and professional coaching opportunities in both technical and business disciplines along with a mentor relationship with the department manager

ESSENTIAL FUNCTIONS:

• Reach out to every possible customer [current, previous, potential] to generate more business
• Resolves customer questions e.g. related to orders, answer phones & take orders as needed
• Get orders & follow up completed & submitted e.g. writes up orders, do price quotes & send invoices
• Has and grows knowledge of products, prices, installations, and various marketing promotional services
• Maintains DETAILED customer records by updating account information
• Provides assistance answering calls during high volume and/or when people are out
• Organizing appointments and meetings with TARGETED consumers interested in client's services
• Identifying and establishing new business
• Attending conferences and meetings
• Build relationships
• Call on regular & prospective customers to earn orders & talks with customers by phone et.al.
• Research competitors
• Gathers, analyzes and delivers information from the field to develop strategies and product offerings
• Coordinate issues with key clients between service, support, customer service, marketing & finance
• Performs other duties as assigned by supervisor

REQUIREMENTS:

• Qualified applicants must be legally authorized for employment in the united states
• Offer of employment is conditional pending background check & drug screen
• Reliable transportation

EXPERIENCE AND BACKGROUND:

• Experience, knowledge, and ability helpful
• English and Spanish with clear proper communication and grammar
• Pleasant telephone voice/manner

EDUCATION:

• High school education or equivalent
• College degrees associated with this type of position are helpful like business, marketing, or communications degrees

Company Description

“Creative people with various experiences and diverse backgrounds working together towards a shared goal,” that is how we would define our work atmosphere. At Momentum Marketing, having a growth mindset, is the core of our belief system, owing to which our team experiences an entrepreneurial, intellectually stimulating yet comfortable learning environment that sharpens their creative thinking and decision-making skills. We believe that our people are our biggest asset. Therefore their training and development are significant for us, and we never compromise on this aspect. Be it sales and marketing, paid courses, or new manager training programs, we support our associates so that they engage in these programs, and they add value to their work profile. When you join us, you will undergo a coaching culture that will enhance and nurture your abilities. Usually, this coaching and training are conducted by managers who will help you to learn new skills and become an asset to the company. Through you and our other associates, we deliver effective customer retention through innovative methods that help us maintain existing customers and develop and explore new business opportunities. At Momentum Marketing, professionalism is a way of life. We strive for excellence in everything we do and celebrate success as a team.