Job Description

We are seeking a Technical Support to join our team! You will resolve computer-related issues for your clients. This position is for a developing professional in Information Technology, who works under moderate supervision. Provides support to end users across multiple operating companies; by installing/assisting with the operation of their workstations, business applications, and related equipment. May manage staffs performance and, quality of service provided.

• Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.
• Performs activations and supports Blackberry devices.
• Assists with setup, and operation of audio visual hardware as; required by end user.
• Determines appropriate hardware/software based on corporate policy and end user requirements.
• Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
• Escalates incident, and questions to appropriate support groups.
• Supports events, such as infrastructure changes, software releases and BCP etc.
• Provides timely updates to Management about service issues, when appropriate.
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
• Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers.
• May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
• Uses corporate Incident Management System to record and track all support work.
• Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
• Performs time tracking tasks, as required.
• May assist with the procurement of hardware and software.
• Supports team’s abilities and functions through positive customer relations.
• Contributes to, improvement/enhancement of processes and procedures.
• Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
• Performs related duties as assigned by management.