Job Description

SUMMARY

The Microsoft Teams Support Engineer will serve as the primary technical resource for Microsoft Teams, from installation to post-install support. This customer-facing role will work with Project Managers and Implementation Team to on-board and support Microsoft Teams customers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run point on customer communications following Teams installation  
• Work with the Momentum Implementation and Project Management teams to supply clarity and verify installed solution for accuracy 
• Obtain high customer and partner onboarding satisfaction 
• Serve as technical adviser and owning the resolution of issues that arise during the onboarding phases 
• Assists Momentum customers with the installation, configuration, and ongoing support of Microsoft Teams. 
• Maintaining a strong working & technical knowledge of the M365 services, taking ownership for driving service improvements

EDUCATION AND EXPERIENCE

• A four-year undergraduate degree or equivalent knowledge/experience is required. 
• Microsoft Certification MS-100 or willing to obtain by end of the year 
• 3+ years professional experience as Windows/Office 365 support engineer

ADDITIONAL QUALIFICATIONS

• Experience in a customer facing or customer support role with troubleshooting and problem-solving experience in a team environment 
• Strong working knowledge of Azure Active Directory synchronization tools like AD Connect, Okta or other federation services.  
• Experience with Office 365 applications administration: Teams preferred but Exchange, SharePoint is OK. 
• SSL Certificates administration 
• PowerShell - basic scripting knowledge 
• Virtual Machine administration VMware, Azure 
• Solid understanding of client/server, networking, and Internet technologies fundamentals 
• Desired background in VoIP, PSTN converged voice and data IP communications packages, VoIP Hosted PBX, SIP Trunks