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Full Time Operations & Inventory Manager for High End Hair Salons in South Tampa

Monaco Salon

Full Time Operations & Inventory Manager for High End Hair Salons in South Tampa

Tampa, FL
Full Time
Paid
  • Responsibilities

    OPPORTUNITY FOR ONE SUPERSTAR!

    With two salons in South Tampa, Monaco Salon already has an established and highly productive team that operates with a high degree of excellence and integrity unheard of in the beauty industry. Monaco Salon was recently voted TOP 200 Salon in the country by Modern Salon.

    We partner with team players that are positive, motivated, and ready to soar with the eagles while dreaming big dreams and realizing them.

    We are expanding and have ONE available position for an Operations Manager who has the same character traits we have.

    Function:

    Responsible for a team of Front desk coordinators.

    Conduct front desk training and Call Quality Assurance.

    Inventory management and control.

    Interaction:

    The Front Desk Reservationist has extensive interaction with the Monaco Salon Guests, Front Desk Associates, and Artists.

    The Front Desk Reservationist also has interaction with various people throughout the company including Managing Partners, Accounting, Inventory, and Marketing.

    Summary of Duties and Responsibilities [Essential Functions]:

    Front Desk

    Responsible for a team of Front desk coordinators.

    Conduct front desk training and Call Quality Assurance.

    Retail Inventory control.

    Answer telephones always using Monaco Salon dialogue

    Greet all guests immediately upon entrance into Salon

    Book all guest reservations

    Consistently practice re-booking system with each guest

    Review future reservations for oversights/errors/omissions

    Reschedule all “no shows”

    Monitor Demand Force for requests, surveys, reviews, campaigns, updated information, etc.

    Follow up on calls and requests from guests and staff

    Ensure confirmation calls have been completed

    Make new guest “thank you” calls

    Promote any and all salon promotions

    Stock retail products in take-home area

    Open and close registers including credit card transactions, cash counts, deposits and reports

    Hair Traffic Control

    Walk salon floor for 5 of every 30 minutes throughout the day

    Ensure salon is clean inside and outside including reception and retail display

    Sweep salon floor as needed

    Remove used glasses and napkins from design centers and color lounge as guests are finished

    Wash, dry, and fold towels as needed

    Stock and pick-up rest area throughout the day as needed

    Education and Facilities

    Participate in on-going education to continuously improve knowledge, skills, and abilities

    Update supply list for Target and Walmart (envelopes, beverages, receipt paper, pens, request forms, etc.)

    Other

    Perform other duties as assigned

    Attend all salon meetings and team celebrations

    Present an appropriate Monaco Salon image at all times including apparel and attitude

    Demonstrate and foster a culture of customer service, continuous process improvement, effective working relationships, and personal responsibility for the integrity of all work

    Physical Demands:

    Must be able to lift and carry 30 pounds

    Must be able to walk, stand on feet for 8 hours per day

    Qualifications and Requirements:

    5+ Years of customer service experience.

    Millenium or Meevo 2 salon software experience a plus

    Inventory management experience a must.

    Establish and maintain Monaco Salon culture

    Creative/Innovative/Ability to think out of the box

    Excellent follow-through

    Proven performer

    Ability to lead

    Relationship builder

    Strong work ethic

    Leadership potential

    Teambuilding

    Proactive

    Benefits Include:

    Health Insurance with Company Contribution

    Dental

    Vision

    401K Retirement Plans

    Paid Time Off