OPPORTUNITY FOR ONE SUPERSTAR!

With two salons in South Tampa, Monaco Salon already has an established and highly productive team that operates with a high degree of excellence and integrity unheard of in the beauty industry. Monaco Salon was recently voted TOP 200 Salon in the country by Modern Salon.

We partner with team players that are positive, motivated and ready to soar with the eagles while dreaming big dreams and realizing them.

We are expanding and have ONE available position for a team player who has the same character traits we have. If this is you, then partner with us in forging your future as a Front Desk Salon Coordinator.

Function: Responsible for exceeding guest expectations through extraordinary customer service including guest greeting, reservations, facilities, and adherence to salon policies and procedures.

Interaction:

The Front Desk Receptionist reports directly to the Salon Manager.

The Front Desk Receptionist has extensive interaction with the Salon Owner, Monaco Salon Guests, Front Desk Associates, Masters, Designers, and Artists.

The Front Desk Receptionist also has interaction with various people throughout the company including Managing Partners, Accounting, Inventory, and Marketing.

Summary of Duties and Responsibilities [Essential Functions]:

Front Desk

Answer telephones always using Monaco Salon dialogue

Greet all guests immediately upon entrance into Salon

Offer and provide each guest with a beverage and magazine after greeting

Book all guest reservations

Consistently practice re-booking system with each guest

Review future reservations for oversights/errors/omissions

Reschedule all “no shows”

Monitor Demand Force for requests, surveys, reviews, campaigns, updated information, etc.

Follow up on calls and requests from guests and staff

Ensure confirmation calls have been completed

Make new guest “thank you” calls

Promote any and all salon promotions

Stock retail products in take-home area

Open and close registers including credit card transactions, cash counts, deposits and reports

Hair Traffic Control

Walk salon floor for 5 of every 30 minutes throughout the day

Ensure salon is clean inside and outside including reception and retail display

Sweep salon floor as needed

Remove used glasses and napkins from design centers and color lounge as guests are finished

Wash, dry, and fold towels as needed

Stock and pick-up rest area throughout the day as needed

Education and Facilities

Participate in on-going education to continuously improve knowledge, skills and abilities

Update supply list for Target and Walmart (envelopes, beverages, receipt paper, pens, request forms, etc.)

Other

Perform other duties as assigned

Attend all salon meetings and team celebrations

Present an appropriate Monaco Salon image at all times including apparel and attitude

Demonstrate and foster a culture of customer service, continuous process improvement, effective working relationships, and personal responsibility for the integrity of all work

Physical Demands:

Must have adequate vision, speech, hearing and physical ability to perform essential job functions with or without reasonable accommodations

Must be able to lift and carry 30 pounds

Must have full body rotation and mobility (i.e., bending, stooping, twisting, lifting and reaching)

Must be able to walk, stand on feet for 12 hours per day ( Schedule is 3 days a week 9:00 am - 9:00 pm; every other weekend off and 3 day weekends)

Qualifications and Requirements:

Establish and maintain Monaco Salon culture

Creative/Innovative/Ability to think out of the box

Excellent follow through

Proven performer

Ability to lead

Relationship builder

Strong work ethic

Leadership potential

Teambuilding

Proactive

Benefits Include:

Health Insurance with Company Contribution

Dental

Vision

Complimentary hair services