OPPORTUNITY FOR ONE SUPERSTAR!
With two salons in South Tampa, Monaco Salon already has an established and highly productive team that operates with a high degree of excellence and integrity unheard of in the beauty industry. Monaco Salon was recently voted TOP 200 Salon in the country by Modern Salon.
We partner with team players that are positive, motivated and ready to soar with the eagles while dreaming big dreams and realizing them.
We are expanding and have ONE available position for a team player who has the same character traits we have. If this is you, then partner with us in forging your future as a Front Desk Salon Coordinator.
Function: Responsible for exceeding guest expectations through extraordinary customer service including guest greeting, reservations, facilities, and adherence to salon policies and procedures.
Interaction:
The Front Desk Reservationist reports directly to the Salon Manager.
The Front Desk Reservationist has extensive interaction with the Salon Owner, Monaco Salon Guests, Front Desk Associates, Masters, Designers, and Artists.
The Front Desk Reservationist also has interaction with various people throughout the company including Managing Partners, Accounting, Inventory, and Marketing.
Summary of Duties and Responsibilities [Essential Functions]:
Front Desk
Answer telephones always using Monaco Salon dialogue
Greet all guests immediately upon entrance into Salon
Offer and provide each guest with a beverage and magazine after greeting
Book all guest reservations
Consistently practice re-booking system with each guest
Review future reservations for oversights/errors/omissions
Reschedule all “no shows”
Monitor Demand Force for requests, surveys, reviews, campaigns, updated information, etc.
Follow up on calls and requests from guests and staff
Ensure confirmation calls have been completed
Make new guest “thank you” calls
Promote any and all salon promotions
Stock retail products in take-home area
Open and close registers including credit card transactions, cash counts, deposits and reports
Hair Traffic Control
Walk salon floor for 5 of every 30 minutes throughout the day
Ensure salon is clean inside and outside including reception and retail display
Sweep salon floor as needed
Remove used glasses and napkins from design centers and color lounge as guests are finished
Wash, dry, and fold towels as needed
Stock and pick-up rest area throughout the day as needed
Education and Facilities
Participate in on-going education to continuously improve knowledge, skills and abilities
Update supply list for Target and Walmart (envelopes, beverages, receipt paper, pens, request forms, etc.)
Other
Perform other duties as assigned
Attend all salon meetings and team celebrations
Present an appropriate Monaco Salon image at all times including apparel and attitude
Demonstrate and foster a culture of customer service, continuous process improvement, effective working relationships, and personal responsibility for the integrity of all work
Physical Demands:
Must have adequate vision, speech, hearing and physical ability to perform essential job functions with or without reasonable accommodations
Must be able to lift and carry 30 pounds
Must have full body rotation and mobility to operate machinery and file (i.e., bending, stooping, twisting, lifting and reaching)
Must be able to walk, stand on feet for 8 hours per day
Qualifications and Requirements:
Establish and maintain Monaco Salon culture
Creative/Innovative/Ability to think out of the box
Excellent follow through
Proven performer
Ability to lead
Relationship builder
Strong work ethic
Leadership potential
Teambuilding
Proactive
Benefits Include:
Health Insurance with Company Contribution
Dental
Vision
401K Retirement Plans