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Job Description

Position: Guest Services Representative

Location: Dallas, TX

Position Purpose /Summary

This position's primary responsibility is responsible for a smiling face and friendly attitude for all in-person office visits at our Dallas, Texas office.

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Job Responsibilities:

• Reservation management: Answering inquiries and questions regarding new bookings.
• Offer additional options to inquiring guests. Know the inventory available and suggest other options when needed. This will increase our booking conversion.
• Must have strong communication skills with the ability to send a clear outlined message to our guests in a positive manner.
• Have the ability to trouble-shoot issues with guests and think “outside the box” to resolve issues, while following up when needed.
• Must demonstrate strong listening skills and the ability to problem solve in a proactive manner.
• Meet performance targets, including response times, issue resolution, and customer satisfaction

Qualifications:

• At least 1 year of experience in customer service or hospitality role
• High school diploma or equivalent
• Must be self-motivated and able to work under pressure and perform duties of job meeting expectations
• Strong communication skills, both written and verbal
• Excellent written and verbal communication skills.
• Results-oriented with a proven track record of meeting and exceeding targets.
• A collaborative team player who enjoys working with internal and external partners to achieve optimal outcomes.
• A proactive mindset
• Ability to flex quickly in a fast-paced environment
• Great attention to detail and organizational skills

Competencies:

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. Deals comfortably with the uncertainty of change. Deals constructively with problems that do not have clear solutions or outcomes.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Builds and delivers solutions that meet customer expectations.
• Drives Results: Consistently achieving results, even under tough circumstances. Marshals resources (people, funding, material, support) to get things done. Persists in accomplishing objectives despite obstacles and setbacks. Applies knowledge of internal structures, processes, and culture to resourcing efforts.