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Client Services Concierge

Monarch & Maker

Client Services Concierge

The Woodlands, TX
Full Time
Paid
  • Responsibilities

    We’re looking for an enthusiastic, highly-motivated receptionist to provide an excellent experience for our clients and support our team. Job seekers should have a background in administrative duties, and customer service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and enjoy organizing details, publishing professional social media, solving problems, and a positive, fast-paced work environment, we want to hear from you! Benefits include: • Health, Dental, and Vision insurance • Paid Time Off • 401(k) Responsibilities: • Oversee office administration and logistics including greeting visitors, providing visitor beverages as desired, answering phones, coordinating mail, ordering and stocking all office supplies, managing after-hours calls, coordinating travel for team members, managing the office calendar, and scheduling meetings. • Maintain and oversee existing relationships, contracts, and software. Source new efficiencies with multiple vendors including IT, marketing, freight, etc as needed. • Answer incoming potential client inquiries on product and service questions. Create records of client interactions and follow up to ensure all questions have been answered. Work closely with the sales lead to stay up-to-date on service and product knowledge. • Maintain continual website and Houzz updates as needed, schedule and coordinate new project photography, and event planning (PR events, inner office birthdays, team building, etc) • Assist purchasing and accounting team on a daily basis. OTHER DUTIES • Work some evenings and weekends, as needed • Handle stressful, urgent, and diverse work situations daily • Attend team meetings or other meetings, as required • Assist design team as needed   Qualifications: • Experience in Office Administration and/or Customer Service required • Proficiency in MS Office 365, Google Analytics, and online project management platforms (e.g. Asana, SmartSheets, Everhour, etc.) • Exceptional English is written and verbal communication skills • Work well under pressure in a fast-paced, deadline-driven environment • Exceptionally strong attention to detail and organization skills • Self-starter who catches on quickly and takes initiative • Resourceful team player who takes responsibility without excuses Compensation: $35,000+

    • Oversee office administration and logistics including greeting visitors, providing visitor beverages as desired, answering phones, coordinating mail, ordering and stocking all office supplies, managing after-hours calls, coordinating travel for team members, managing the office calendar, and scheduling meetings. • Maintain and oversee existing relationships, contracts, and software. Source new efficiencies with multiple vendors including IT, marketing, freight, etc as needed. • Answer incoming potential client inquiries on product and service questions. Create records of client interactions and follow up to ensure all questions have been answered. Work closely with the sales lead to stay up-to-date on service and product knowledge. • Maintain continual website and Houzz updates as needed, schedule and coordinate new project photography, and event planning (PR events, inner office birthdays, team building, etc) • Assist purchasing and accounting team on a daily basis.Other Duties • Work some evenings and weekends, as needed • Handle stressful, urgent, and diverse work situations daily • Attend team meetings or other meetings, as required • Assist design team as needed