Job Description

GENERAL FUNCTION

The Human Resources Associate will be responsible for supporting the Human Resources needs across the North American operations. Responsible for providing assistance with clerical and technical support in such areas as recruiting, employee relations, compensation, training, and benefits. The incumbent will gather information on employee training, skills, wages, promotions and general work history and maintain a good working relationship with HR Business Partners across North America.

HR

• Act as the liaison between Corporate and Payroll department to ensure efficient transfer of Payroll information
• Respond to questions related to our internal Human Resources Policies and Procedures received via inbound calls, emails and support tickets.
• Manage centralized email box and Support Central tracking system.
• Troubleshoot and resolve issues.
• Coordinate and assist in the implementation and communication of new HR initiatives as required.
• Effectively communicate company policies to staff.

Admin

• Ensure all HR files are saved as an electronic file in Workday, as well as general filing.
• Prepare promotion, transfer, termination, offer letters, job abandonment, job change, employment verification, and termination letters
• Complete unemployment claims, employment verification forms
• Locate filed materials upon request, and ensure that materials are given only to authorized users.
• Ensure process documents for all major tasks are kept up to date.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Fax, photocopy and scan documents as required and general mailing of letters and forms
• Receive and distribute all forms of correspondence.

HRIS (Workday)

• Utilize Workday to maintain all employee changes.
• Hire, terminate, promote, comp changes, place workers on leave, and transfer employees.
• Enter one time payments
• Coordinate and train employees and management in use of workday and other HR procedures.
• Create reports to organize reporting structures in Workday.
• Works directly with users of data to resolve data integrity issues and inappropriate data usage
• Responsible for the testing and impact analysis of all changes to HR systems
• Conducts audits to ensure data integrity is being maintained
• Launch workflow process in Workday

Qualifications

EDUCATION 

• Completion of College Diploma or Bachelors degree

EXPERIENCE

• 2-3 years of Human Resources Administrative/Coordinator experience.  Proven track record supporting multi-site retail organization would be a definite asset.
• Experience in the areas of both traditional and progressive recruitment practices.
• Experience working with HRIS systems (Workday preferred)

SKILLS

• Verbal and Written Fluency in English and French Canadian languages required.
• Strong organizational skills required to identify priority actions, meet deadlines, handle multiple projects, elevate critical issues and follow up.
• Proficiency with a variety of personal computers and pertinent systems and software packages. (Microsoft Office Suite, HRIS and industry standard software applications, Visio)
• Ability to set priorities to meet various deadlines and maintain a flexible schedule in a fast paced work environment
• Strong interpersonal skills to deal effectively with people and situations within and outside the organization
• High degree of discretion and diplomacy to deal with sensitive/confidential matters
• Excellent written and verbal skills and comprehension
• Service oriented
• Excellent problem solving skills
• Attention to detail to deliver quality work

PROBLEM-SOLVING 

The majority of the duties for this position are set out in process and policy.  However, there are day to day decisions that are left to discretion. All issues that do not conform to procedure and policy are referred to the HR Manager.

Additional Information

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

All your information will be kept confidential according to EEO guidelines.