Job Description

CUSTOMER SERVICE REPRESENTATIVE EXPORT

Monin Gourmet Flavorings has been continuously named a Top Workplace. Through our companies Mission and Values, we exceed customer satisfaction while staying committed and never compromising the quality of our product. Along with being responsible and accountable to others we acknowledge and are dedicated to social and environmental responsibility. Here at Monin we take great pride in our history but are always working towards new innovated ideas!

THE CUSTOMER SERVICE REPRESENTATIVE EXPORT is an important role in Monin’s Sales Support Team. This position will deliver outstanding service to Monin B2B customers with a special emphasis on international customers as well as providing support to the Monin sales team. Entering orders, answering customer questions, obtaining and completing specialized export documentation and certificates, entering customer complaints, return authorizations, and interacting with other departments and team members are the core responsibilities. Exceptional professionalism is required along with a detail-oriented approach to managing customer expectations, including issue escalation and resolution. The successful candidate will have a passion for excellent customer service and possess the ability to effectively manage customer expectations under even the most challenging circumstances. Managing workload so that all tasks are accomplished completely, accurately, and on time is essential. Additionally, this candidate will have strong communication skills and be well-trained in product knowledge and company policies. This position entails extensive oral and written communication skills.  Fluency in English and some Spanish is essential. The Customer Service Representative Export reports to the Senior Director Sales Operations.

ESSENTIAL FUNCTIONS:

• B2B customer service –receive and enter orders; respond to and resolve customer inquiries and issues (in Spanish where necessary), print and send documents to various countries/in-country agencies and interact with various departments to successfully fulfill/manage customer expectations
• Learn and use customer relationship management platform to effectively support sales requests
• Gain and maintain thorough knowledge of systems so that information can be researched, and proper information is given to customer and sales team
• Learn and retain a thorough working knowledge of all existing and new products and services and pricing
• Supports sales team as well as other customer service team members as needed

·       Upholds and inspires adoption of company values.

• Other duties as assigned

SKILLS AND QUALIFICATIONS:

·       High School Diploma (experience may substitute for specific degree requirements)

• Bilingual English/Spanish required

·       Two years’ experience in a customer service position, preferably working with international customers

·       Excellent verbal and written communication skills

• Display professionalism at all times

·       Exceptional attention to detail, organizational skills & problem-solving skills

• Ability to process information to tailor responses and actions to meet the customers' specific needs

·       Advanced MS Office skills in Word, Excel, Outlook; knowledge of Navision a plus

·       Flexible and works well under pressure, independently or as part of a team

·       Ability to perform some mathematical calculations

• Takes initiative and thinks ahead to next steps

·       Deadline oriented

COMPENSATION/BENEFITS:

·       This position is compensated at an hourly rate and occasional overtime hours may be required.

·       A full suite of benefits is provided including health, dental and vision insurance; 401k with Company match; and paid time off.

MONIN IS AN EQUAL OPPORTUNITY EMPLOYER AND ENCOURAGES ALL QUALIFIED CANDIDATES TO APPLY.

MONIN IS A DRUG FREE WORKPLACE AND CONDUCTS PRE-EMPLOYMENT DRUG SCREENING.

ABOUT MONIN:

Founded in 1912 in Bourges, France and family-owned and operated for three generations, Monin is the premier provider of flavoring products for creating specialty beverage and flavorful culinary solutions. With manufacturing facilities on three continents and product availability in more than 145 countries, Monin is recognized as the leading global flavor solution provider. For more information, visit www.monin.com