🔹 Job Post: Monitoring Consultant (Hybrid)

Job Code: OA/ETSO 796360 Client: Commonwealth of Pennsylvania Role: Monitoring Consultant (TAS3) Location: Harrisburg / Dauphin County, PA (Hybrid) Duration: Through 06/30/2026 (Extension Possible) Hours: Full-Time, 40 hrs/week Work Mode: Hybrid – Minimum 1 day per week onsite Local Requirement: Must reside within 2 hours of Harrisburg, PA

Job Overview

The Commonwealth of Pennsylvania is seeking an experienced Monitoring Consultant to support enterprise IT monitoring, automation, and observability initiatives across hybrid (on-prem and cloud) environments. This role will serve as a subject matter expert on monitoring tools, automation-first practices, and ITSM-aligned operational processes.

Key Responsibilities

Design, implement, and enhance enterprise monitoring and observability solutions

Automate monitoring workflows to reduce manual effort and improve service reliability

Support Azure and on-prem infrastructure monitoring (agents, APIs, SNMP, WMI)

Develop and maintain SOPs, runbooks, service maps, and monitoring documentation

Integrate monitoring data with ServiceNow for incidents, changes, and problems

Track SLAs, MTTR, root cause analysis, and operational performance metrics

Collaborate with Change, Incident, and Problem Management teams (ITIL aligned)

Support disaster recovery planning and monitoring validation

Ensure compliance with Commonwealth IT policies and standards

Required Qualifications

5+ years of experience in IT infrastructure monitoring, automation, or observability

Strong proficiency in PowerShell and one scripting language (Python, Bash, or SQL)

Hands-on experience with Azure Monitor, Log Analytics, KQL, Ansible

Experience with Azure Automation and CI/CD pipelines

Monitoring tools experience: SCOM, SquaredUp, Dynatrace, Datadog, or Splunk

Experience with ServiceNow or similar ITSM platforms

Knowledge of API integrations and secure authentication

Understanding of ITIL practices (Change, Incident, Problem Management)

Bachelor’s degree in IT, Computer Science, or related field

Preferred Qualifications

Azure certifications (Administrator or Solutions Architect)

ITIL 4 Foundation or higher

Disaster Recovery planning and testing experience

Performance tuning and monitoring dashboard experience

Additional Notes

Candidate must agree to hybrid work requirements

Candidate must live within commuting distance of Harrisburg, PA

This is a long-term contract with potential extension