Job Description
DESKTOP SUPPORT
MonkeySports is seeking a Desktop Support person to add to our growing organization. This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems. Operates IT help desk and Phone Support. Screens and diagnoses complex, unique internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.
RESPONSIBILITIES
- Manage trouble tickets and ensure customer satisfaction
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
- Develop and maintain an inventory of all IT desktops, components and equipment
- Maintain documentation on all desktop processes and procedures
- Liaise with third-party support and PC equipment vendors
FORMAL EDUCATION & CERTIFICATION
- BS degree in Computer Science, Information Systems, or equivalent experience
- Microsoft Certifications a plus
KNOWLEDGE & EXPERIENCE
- Excellent technical knowledge of PC and desktop peripherals.
- Hands-on hardware troubleshooting experience.
- Working technical knowledge of current networking protocols, computer operating systems, and standards, including Windows 7/8/10, MS Office Applications, TCP/IP, Active Directory, and Terminal Services.
- Experience with MC9090 scan guns, POS systems, SAP Business One or Cisco VOIP phones a plus
PERSONAL ATTRIBUTES
- Ability to conduct research into PC issues and products
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language
- Analytical and problem-solving abilities, with keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
- Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
POSITION TYPE
- Must be authorized to work in the United States. No sponsorship offered.
BENEFITS
- MonkeySports offers a competitive compensation, medical, dental, vision, 401k with employer match, vacation/sick time and employee discounts
Company Description
MonkeySports has been serving athletes around the world since 1999. We are the number one retailer of hockey equipment in the nation. We offer expert customer service and product knowledge that comes from employing players who are passionate about the game, the gear and the customer. We carry a huge selection of hockey, roller hockey, lacrosse, baseball, and softball equipment. MonkeySports has 9 established brick-and-mortar stores and 7 websites. Our online stores operate under the banners hockeymonkey.com, hockeymonkey.ca, goaliemonkey.com, lacrossemonkey.com, baseballmonkey.com, monkeyteamsports.com, and hockeymonkey.eu. We are an established leader in the Retail/E-Commerce industry and are Headquartered in Allen, Texas.