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Workforce Planning Analyst

Monro Inc.

Workforce Planning Analyst

Rochester, NY
Paid
  • Responsibilities

    Job Description

    The Workforce Planning Analyst is responsible for taking the lead in the implementation of Ceridian Scheduling Software at Monro and assist with the design of supporting systems and processes. After implementation of the scheduling software, the Analyst will be the subject matter expert for the software with ongoing responsibility for maintaining it, as described below. 

    ESSENTIAL FUNCTIONS:

    • Perform requirements analysis by interacting with the business stakeholders and subject matter experts in order to understand their problems and needs.
    • Provides the critical linkage between the end users and the project manager for the scheduling project.
    • Gathers, documents, and analyzes business needs and requirements.
    • Effectively communicates insights and plans to cross functional team members and management.
    • Performs user acceptance testing.
    • Update, implement and maintain procedures during and after software implementation.
    • After implementation, will be responsible for maintaining the software, including assisting with changes in design and modifications with the software, working with the vendor and users when problems or questions arise, assisting with preparation of new reports for Operations and other users, assisting with implementation of upgrades to the software, including testing and training, etc. 
    • Monitors workforce activities and support center performance and identify actions to take in order to assure service level goals are met.
    • Analyze data and make recommendations for improving operational efficiencies.
    • Completes performance analysis of hourly, daily and weekly results as it relates to scheduling.
    • Works with the Director of Store Operations to enforce operating adherence to work schedules.
    • Generates and delivers adherence/compliance reports to the management team.
    • Compares forecasts with actual results to examine variances, proactively identify scheduling gaps and offer solutions to close them.
    • Provides performance analysis to ensure accurate, timely reporting to support business processes, decision-making.
    • Problem solve and preparation of analysis in varying formats (Excel, charts, web based).
    • Maintains and updates our workforce management systems with daily exceptions.
    • Ensures the accuracy and timeliness of data by working schedule changes as well as other types of requests.
    • Captures and organizes sales trends (intraday, seasonal, peak periods).
    • Utilizes WFM tools to generate scheduling forecasts and validate forecasts prior to publishing.
    • Review Forecast vs. Actual data to determine opportunities to re-forecast.
    • Develops strong working relationships with the operations team and others within the organization to ensure efficient and effective problem solving and issue resolution.
    • Manage and maintain the scheduling system, business rules, inputs, and outputs.
    • Knowledge and experience with workforce management/scheduling systems to properly manage and maintain staff schedules for over 1,200 teammates.
    • Develop and produce schedules that maximize the operational performance for multi-channel operations.
    • Analyze, improve, and run staffing scenarios to recommend staffing and scheduling to ensure optimal coverage for service level goals.
    • Develop and utilize other analytical methods to coordinate with the scheduling system to improve accuracy of the forecast.
    • Manage weekly scheduling performance reports.
    • Recommend and implement schedule changes as needed.
    • Make real-time decisions on behalf of Senior Leaders to adjust staff schedules.
    • Own and maintain staffing and scheduling policies and procedures.
    • Lead weekly planning meetings with operations management providing recommendations on changes to forecasts/schedules to meet store service goals.
    • Produce reports from the scheduling system as requested by management.
    • Generating reports utilized in the decision-making process within the operating KPI’s.
  • Qualifications

    Qualifications

    • Bachelor’s degree in business, finance or a related field preferred.
    • 5 years successful experience in the retail multi-unit industry focused on optimizing scheduling of the workforce preferred.
    • Minimum of 3 years of forecasting and scheduling experience
    • Experience using quantitative and qualitative analytical strategies to measure the effectiveness of programs, interventions, and efforts for a large organization.
    • Experience in workforce planning design.
    • Ability to work with multiple data sources and combining relevant information to generate insights from analyses; creating effective presentations.
    • Ability to think big and holistically with a bias to action.
    • Ability to work with multiple data sources and combining relevant information to generate insights from analyses; creating effective presentations.
    • Ability to think big and holistically with a bias to action and experience with dealing with ambiguity.
    • Demonstrated leadership presence, with a proven ability to inspire followership across all levels of the organization, and track record of influencing senior leaders.
    • Demonstrated experience in effectively interpreting and communicating information to individuals and groups at all levels within the organization.
    • Experience with project management preferred.
    • Able to be flexible and adapt to different work groups, work styles, and work environments.
    • Ability to quantify impact to process metrics and financials.
    • Ability to develop creative solutions to problem solving.
    • Strong verbal and written communication and presentation skills, including presenting to large groups.
    • Must be skilled in the use of Microsoft suites of office products, specifically MS Project and Visio.
    • Enthusiastic, energetic, and highly driven.
    • Works well in collaborative work environment.
    • Travel 25% in field operations.

     

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    EQUAL OPPORTUNITY EMPLOYER