Job Description

The Human Resources Specialist is responsible for providing support to the field on HR and Employee Relations topics; to include triage and resolution of various employment related concerns.  This role will support the HRBPs with the intent of exposing the incumbent to an array of real-world HR functions and increase familiarity with employer responsibilities and compliance within Monro.  Ultimately, this role aims to develop an incumbent into a HRBP backup.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist teammates with email and telephone inquiries in a timely manner
• Take ownership to see an inquiry through to resolution, partnering when needed
• Conduct research as needed on employee issues
• Process rehire /reinstatement requests
• Assist with disciplinary documentation for the field
• Assist with training compliance and facilitation for the field
• Escalate critical / sensitive matters to HRBP and/or CHRO
• Assist with resolving payroll issues
• Assist with resolving benefits issues
• Ensure that all pertinent documentation is electronically filed in appropriate folder
• Assist HRBP with investigations, as needed
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources or related field of study, plus 1 year of work experience; or equivalent combination of education and experience required.
• Proficient using all Microsoft Office applications (Microsoft Word, Excel, Outlook and PowerPoint)
• Strong interpersonal and communication skills
• Strong customer service skills
• HRCI / SHRM Certification preferred

REQUIRED SKILLS:

• Must be able to manage multiple tasks and changing priorities; excellent time management and organizational skills; tact and diplomacy; ability to find the root-cause and proactively identify potential solutions
• Familiarity with HRIS administration and/or database management software
• Must be detail oriented and able to work accurately in a fast-paced environment
• Ability to approach situations with an investigative mind
• Ability to review, handle and resolve matters in a confidential and professional manner
• Excellent oral and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

EQUAL OPPORTUNITY EMPLOYER