Job Description

ABOUT THE ROLE

Provides support to the operation of the POS systems by performing the following duties.

ESSENTIAL FUNCTIONS

• Provides assistance to users by responding to inquiries to the help desk. 

• Answers, evaluates, and prioritizes incoming telephone requests for assistance from users experiencing problems.

• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.

• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems.

• Logs and tracks calls, and maintains history records and related problem documentation.

• Assists with hardware selection and repair of PCs, printers, monitors, credit card swipers and modems.

• Assists with system recovery.

• Assists in the deployment of hardware/software and the operation of the communication system.

• Other duties, as assigned.

Qualifications

MINIMUM QUALIFICATIONS

• High School Diploma Required

• Basic knowledge of PC hardware

• SQL and networking is preferred

• A+ certification or other PC certifications preferred

• Prior Help Desk Support experience is a plus

• Good troubleshooting and diagnostic skills required

Additional Information

CLOSING STATEMENT:

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.