JOB TITLE: Help Desk Dispatch, Work-Study

DEPARTMENT: Information Technology Services

PAY RATE: $12.85 per hour 

NUMBER OF OPENINGS: 2

Spring Semester 2020

DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for customers seeking technical assistance over the phone.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

MINIMUM QUALIFICATIONS

• Must be a current student of the Community College of Denver, taking at least six hours of credit and awarded work-study funds.
• Some computer experience/classes preferred.
• Attention to detail.
• Excellent customer service.

PREFERRED QUALIFICATIONS

• Some computer experience/classes preferred.

TIME COMMITMENT

Up to 20 hours a week (may not exceed 20 hours per week)

CLOSING DATE:   Open Until Filled 

TO APPLY:

Please include the following items with your profile, by clicking New Resume/CV under "Apply" below:

• Cover letter including availability
• Resume
• Class Schedule
• Copy of Work-Study Award Notice

Questions? Contact hrep@ccd.edu   

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment.  CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

CCD is a Learning College where policies, programs and practices support learning as the major priority.

Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: http://www.CCD.edu/Safety. For a hard copy report please contact 303-352-3042. 

Required Skills Required Experience

KNOWLEDGE, SKILLS, AND ABILITIES

• High School Diploma or equivalent required. Associates degree and/or 3 years of experience in homeless services. preferred. Lived experience of housing insecurity or teen parenting strongly preferred.

• Experience working with pregnant and parenting young adults required.

• Knowledge of housing requirements, range of services available and community resources preferred.

• Ability to structure and organize job responsibilities independently

• Bi-lingual (English/Spanish) preferred.

• Strong verbal and written communication skills including attention to detail and problem-solving skills and experience in casework documentation.  writing abilities

• Strong interpersonal skills, confident, team player, ability to exercise good judgment and to interact with a wide variety of people.

• Commitment to racial equity and inclusive practices.

LEADERSHIP, TEAM MANAGEMENT, AND INTERPERSONAL SKILLS

• Seeks and uses management staff for training and supervision.
• Seeks and attends community trainings to strengthen skills and knowledge
• Attends Agency, Department, and Program required meetings and trainings, as well as trainings required by funder.

Sensitivity to, and respect for, the diverse world views and different communication styles of individuals of diverse ethnic, linguistic and/or cultures which nurture and shape an organization that celebrates and promotes diversity in its workforce; 

Highly effective and well-honed verbal and written communication and presentation skills in English; interpersonal skills necessary to persuade and guide both peers and other Agency staff regarding operational matters.

BENEFITS:

• Retirement Plan 403(b)
• Health, Dental, Vision, and Life Insurance
• Paid vacations
• 11 paid holidays
• 8 discretionary days a year
• Discounts offered to your Verizon and/or Sprint plans

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.