Job Description
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $39000 - $49000 per year.
Customer Service Assistant Duties and Responsibilities
Log all contacts in our customer database system accurately
Generate monthly, quarterly, and annual reports for management
Handle customer complaints or concerns
Respond to customer calls and emails and answer questions about products and services
Process orders and ensure they are fulfilled
Perform general administrative tasks, such and copying and filing
Qualifications
High school diploma or equivalent
Able to manage multiple accounts simultaneously
Exceptional communication skills
Outstanding phone and email etiquette
Flexible schedule
Additional Information