Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives. Salary range: $46000 - $56000 per year. Responsibilities:

·        Own the customer communication relationship during the 2-3 month project fulfillment process

·        Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors

·        Collaborate with the sales, design, procurement, and construction teams to improve workflows

·        Brainstorm the development of internal apps to assist with the post sales processes

·        Maintain quick response times between clients and all internal teams

·        Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with

·        Capture customer feedback and uphold high standards for CSAT and NPS scores

·        Collaborate with cross-functional teams across business and product

Qualifications

• Minimum of 1+ years prior customer or client service work or related experience required
• BA/BS degree strongly preferred
• Excellent written and verbal communication skills required
• Ability to handle high volume, complex inquiries, and high-profile client base
• Proven success operating in a fast-paced, customer service environment
• Effective presentation and training skills required
• Effective collaboration and problem-solving skills required
• Ability to multi-task, manage through conflict and use priority setting to accomplish goals required
• Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
• Excellent organizational and time management skills

Additional Information

401(k) 401(k) Matching Dental Insurance Disability Insurance Employee Assistance Program Employee Discount Flexible Schedule