Job Description

We are seeking an Entry Level Call Center Staff to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Schedule appointments for our sales staff
• Data entry
• Meet weekly quotas

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Our company has been represented in Springfield, Illinois for the past 75 years and we plan to continue to grow with your help. We are super excited about our newest location and we are looking for new faces to fill all positions as we expand into surrounding cities.