Spa Team Lead & Training Coordinator
Job Description
LOOKING FOR AN EXPERIENCED MASSAGE THERAPIST OR ESTHETICIAN TO TAKE ON A LEADERSHIP ROLE AND JOIN OUR TEAM AT MOONSTONE MASSAGE THERAPY.
SUMMARY: Seeking a candidate with industry experience who loves being in the treatment room but is also looking to grow professionally by aiding their team to be the best in the area.
A typical week would consist of a mix of treating clients, coordinating staff training, and working directly with the front desk team to answer any questions clients may have about services.
THIS CANDIDATE SHOULD ALWAYS BE LEADING BY EXAMPLE WITH A GREAT ATTITUDE, PROFESSIONAL APPEARANCE, AND STRONG WORK ETHIC.
GENERAL ACCOUNTABILITIES
Supports planning and coordination of staff training and development.
Fosters collaborative relationships internally and externally.
Keeps updated records and creates reports as assigned.
Support growth and team development
Helps to supervise and delegate responsibilities.
Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Helps to set and achieve sales goals with the team.
Enforces safety, health, and security rules to be compliant with the massage and cosmetology boards. Ensures implementation of policies and practices.
Confers with spa manager and owner to develop methods and procedures to increase sales, expand markets, and promote business.
Performs other related duties as assigned by management.
*The company reserves the right to add or change duties at any time.
SKILLS
Active listening
Time management
Service orientation
Critical thinking
Strong work ethic
Excellent written and oral communication skills
QUALIFICATIONS
Licensed massage therapist or esthetician
In good standing with massage or cosmetology board
3 + years of experience in a spa setting
Able to pass a background check
COMPENSATION
We offer guaranteed base wages, commissions, and bonuses. Pay is based on experience, with a proven track record of retention and client satisfaction.
BENEFITS:
Retirement plan with company matching
Paid for continuing education classes
ABMP discount
Free and discounted spa services
Paid vacation, up to 12 days a year (coming June 2021)
Please apply online. If you would like to learn more about us check out our website at mymoonstonemassage.com and our Google reviews at (Check out our reviews here https://g.page/mymoonstonemassage?gm)
We look forward to meeting you!
Company Description
The Moonstone Massage Difference: Moonstone Massage Therapy is an award-winning spa that is independently owned and operated in Winston-Salem. Our founder truly believes in treating each client the way we would want to be treated. That is why we never nickel and dime our clients and offer the convince and ease of scheduling unlike the chain spas in our areas with the values and customer service you find in a local spa. Each of our massages are fully customized to your needs including pressure (deep – light), full-time of service hands-on (60 or 90 minutes), hot towels, aromatherapy of your choice, heat packs, and scalp massage at no additional charge.