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SALARY: $16.82/hour, part-time, 5-10 hours per week to start with opportunity to increase over time.

LOCATION 

This position is largely remote/working from home but there may be the necessity for face-to-face meetings in LA from time to time. 

THE COMPANY AND ROLE 

Truly Rich Ventures are seeking a motivated and enthusiastic individual to join the Customer Support team. The role will involve day-to-day customer support via our service system as well as technical support for the setup and delivery of live, online video sessions to our customers via Zoom. 

SUMMARY

We are hiring a Technical Support Representative to be a knowledgeable first-line contact for customers in regards to any requests, problems or technical issues and to work with them to resolve and provide accurate feedback in an empathetic and professional way that represents the brand appropriately. Additionally, you will provide administrative support to the team.

KEY RESPONSIBILITIES

• Be responsible for the setup and management of live video sessions in line with the product offering. This is currently via Zoom but has the potential to be offered via a different platform at a later date
• Provide technical support to course delegates in relation to accessing the program and joining the live calls
• Support our customers to resolve logistical and technical questions, as well as platform issues through phone, email, and chat.
• Process customer requests and answer support tickets in a diligent and empathetic manner and provide troubleshooting and enquiry answers
• Maintain broad knowledge about the company's products and services
• Document common customer questions and answers in the internal FAQ
• Maintain a high level of world-class customer service/professionalism to a wide range of customers
• Support a team in an administrative capacity, assisting with customer issues and reporting

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Experienced in customer support or another customer-facing role.
• Experienced in resolving customer's issues by going the extra mile and communicating with customers in an empathetic way
• Able to prioritise and process customer requests submitted by email, live chat or instant message promptly and within target deadlines
• Organised and priority-driven and have excellent time management skills to effectively manage your workload
• Comfortable using a range of digital/online tools ranging from email, through office products to database/CRM systems
• Creative and able to see new opportunities to work differently, if it contributes to increased customer satisfaction or business success
• Have excellent English both written and verbal, attention to detail and multi-tasking ability
• Happy and confident to work on your own remotely

To learn more about the product offered by Truly Rich Ventures, please visit us at https://transitionexcellence.com

The parent company of Transition Excellence, Truly Rich Ventures, is an equal opportunity employer and values diversity, equity and inclusion.    We believe that our differences make us stronger, and we embrace and encourage candidates of all walks of life and viewpoints to apply. 

We make all employment decisions without regard to race, gender / gender identity, religion, national origin, military veteran status, disability or any other characteristic protected under Federal, state or local law.