Benefits:

*varies by location

Locally owned and operated

Career Advancement Opportunities

Employee discounts

Bonus based on performance

Company parties

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

You might be a great fit if…

You enjoy serving others as you would like to be served.

You enjoy making a difference in your community and enjoy making connections with members of your community.

You enjoy helping others.

You enjoy working in teams.

You're motivated to learn new skills.

Job Summary: Store managers are responsible for overseeing the day-to-day operations of the store, including maximizing sales, minimizing expenses, optimizing merchandising and modeling outstanding customer service experience. They should positively represent Whittenton Hardware consistent with company values. The manager will also help build an efficient, motivated and productive sales team. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

Model excellent customer service by helping customers when necessary.

Supervisory tasks include interviewing, training, appraising performance, disciplining employees, and planning weekly schedules. (Including handling call-outs)

Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.

This includes meeting with the operations manager once a week to provide feedback on what needs to be attended to.

This also includes meeting weekly with each employee individually to get feedback on what can be done.

You will also be working alongside a Night/Weekend manager who you will collaborate with and make decisions through a team-based approach.

Immediately respond to customer complaints and resolve them as best as possible.

Maintain inventory at appropriate levels.

Coordinates sales promotions, marketing, and special events.

Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.

Ensures the sales floor stays clean and orderly.

Participates in the weekly ordering of merchandise and oversees deliveries and restocking.

Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.

Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.

Be able to operate all point-of-sale equipment and process all types of transactions including cash, credit card, debit card and house accounts. Provide accurate sales transactions to all customers and help other employees if they need assistance.

Be willing to be trained on the following procedures and then help oversee these operations:

Refilling propane canisters of all sizes.

Mixing & Shaking Paint

Cutting both Car and House Keys

Cutting Shades

Replacing Screens for windows

Cutting and Refitting Glass for windows

Qualifications:

Outstanding customer service skills and a professional attitude.

Excellent communication skills, both written and verbal.

Committed to continually learning and pursuing training and development opportunities.

Project management skills, including the ability to coordinate special projects and finish on time.

Ability to supervise other employees and understand the fundamentals of leadership.

Strong knowledge of the products contained in the store.

Motivated, organized, self-starter who is able to think independently and solve problems.

Understanding of store operations, including finances, inventory control, and pricing strategy.

Strong math, reading, writing, and communication skills.

Knowledge of effective sales methods and techniques.

Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint.

Able to work a flexible schedule, (Will be Monday-Friday 8am-4pm unless coverage needed for vacations or call outs.)

Goals:

Drive growth in the company through increasing sales and reducing expenses.

Build a strong team of motivated and productive retail associates.

Expand knowledge of retail operations, including inventory management and pricing strategies.