Job Description

We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.

RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE:

• Interact with customers daily to inform of client products and services

• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.

• Ensure and provide quality service to external customers.

• Answer all customer inquiries in a timely and professional manner.

• Process orders with high level accuracy.

• Maintain a positive representation of the company and associated brands at all times

REQUIREMENTS OF A CUSTOMER SERVICE REPRESENTATIVE:

• Must have great attention to detail.

• Must be a team player.

• Previous customer service and sales experience is a plus.

• Must have strong communication skills.

• Must be personable and comfortable interacting with customers daily.

• Desire to participate in professional development and take on new responsibilities

• Self-motivated and comfortable working both independently and as part of a team

• Customer service or customer relationship experience

BENEFITS:

• Health insurance reimbursement for all staff (upon qualification)

• Life insurance at no cost

• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)

• UNION BENEFITS – Our staff also belong to a union which includes benefits

  • Free college classes for all members

  • Student Debt Reduction Program

  • Scholarship access for members and their children

  • Union provides life insurance (in addition to our company) for all members

  • Roadside assistance for all members

  • Identity Theft Protection for all members