Job Description

JOB SUMMARY

Support Specialists have a passion for providing prompt, efficient, and accurate technical and administrative support to our Service teams. These specialists handle multifaceted clerical and administrative tasks and are constantly helping to coordinate a high-volume workload within a deadline-driven environment.            

ESSENTIAL FUNCTIONS

• Processes subscriber enrollments, terminations, and change requests daily in the most effective way possible for employees, carriers, and the agency to ensure a high level of customer satisfaction.

• Regularly accesses and navigates numerous carrier websites and benefit administration systems to execute online inquiries and changes.

• Extract demographic data from carrier websites and benefit administration systems, format and manipulate raw data into a specified format.

• Assist with various department projects and administrative duties.

• Always protects confidential information by maintaining client files and following HIPAA and other regulatory privacy laws.

SKILLS AND ABILITIES

Professional demeanor, highly organized, problem solving ability, positive work ethic, good judgement, excellent communication and listening skills, flexible, ability to recognize urgent needs, innate critical thinking, attention to detail, persistent and patient.

QUALIFICATIONS

High School degree or equivalent

An understanding of group benefits is desired and general insurance knowledge is helpful

Proficient in software applications commonly used in an office environment as well as ability to learn new applications.

SUPERVISORY RESPONSIBILITY

No direct reports

GENERAL

This description is intended to describe the basic role and most commonly occurring duties. Other duties and special projects may also be assigned.

Company Description

Our agency is committed to making Morris & Garritano a positive place to thrive and we are always open to meeting new talent. We pride ourselves on our customer service and seek out those who have a passion to better themselves and their career. We are a community of individuals who work together for the common goal to always be improving. If you are someone who values hard work, honesty, and knows when to have a little fun, we want to meet you!