Job Description

Job Description

** NOW HIRING!! A-Line is seeking a detail-oriented and reliable Mortgage Operations Contractor to support our Retail and Correspondent Desk teams. This role partners closely with Loan Officers, Lenders, and internal stakeholders to ensure the accurate and timely maintenance of customer loan data.**

** The ideal candidate brings a foundational understanding of mortgage operations, strong analytical and mathematical abilities, and a commitment to operational excellence in a fast-paced, high-volume environment. This is a great opportunity for someone looking to gain or expand experience within mortgage operations while contributing to a collaborative and high-performing team.**

** Job Title: Mortgage Operations Contractor**
** Location:** Glen Allen, VA (Onsite – 4 Days/Week In-Office)
** Schedule:** Monday–Friday, 8:00 AM – 5:00 PM
** Pay:** $21–$22 per hour
** Employment Type:** Temporary / Contract

** Key Responsibilities**

• Process loan updates and lock changes in accordance with established pricing and eligibility guidelines
• Perform manual lock maintenance, including relocks, extensions, rate changes, and renegotiations
• Assist with testing, validation, and documentation during pricing and eligibility rule rollouts
• Support reporting, tracking, and audit activities to ensure accuracy, compliance, and transparency
• Communicate effectively with internal partners to resolve issues and maintain a smooth loan pipeline
• Provide lock maintenance support to Retail and Correspondent mortgage loan officers
• Manage approximately four (4) shared inboxes with an email volume of 30–50 emails per inbox daily

** Required Skills & Experience**

• Above-average mathematical skills, including proficiency with fractions, percentages, credits, debits, and basic pricing calculations
• Strong attention to detail with a high level of accuracy in data entry
• Proficiency with Microsoft Office Suite, particularly Excel
• Excellent written and verbal communication skills
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Analytical problem-solving skills with a high degree of precision
• Ability to work collaboratively in a high-touch, team-oriented environment
• Commitment to delivering high-quality customer service
• No college degree required

** Preferred Qualifications**

• Prior mortgage industry experience (Lock Desk experience not required)
• Experience with mortgage systems such as:

• * Empower
  

  • Encompass
  • PollyEx

** Systems & Tools**

• Empower
• SPARK (proprietary system)
• Encompass
• PollyEx

** Work Environment**

This role requires onsite presence in Glen Allen, VA, four days per week. The position involves high collaboration with internal stakeholders and managing multiple shared inboxes in a fast-paced setting.

** Interview Process**

• One interview round conducted via Microsoft Teams

** APPLY NOW!! Dan Lupo / A-Line Staffing**