Benefits:

401(k)

Bonus based on performance

Vision insurance

Job Summary

We are seeking an experienced Mortgage Operations Manager to oversee and optimize the day-to-day operations of our mortgage lending platform. This role is responsible for managing the full loan lifecycle, from application through funding and post-closing, while ensuring compliance with all federal and state mortgage regulations.

The ideal candidate has strong knowledge of residential mortgage lending, regulatory compliance, warehouse line management, and secondary market delivery. This individual will drive operational efficiency, maintain quality control standards, and support scalable growth while protecting profitability.

Responsibilities

Oversee all operational aspects of the mortgage lending process, including processing, underwriting, closing, funding, and post-closing

Manage pipeline flow to ensure loans meet service level agreements and closing timelines

Implement systems, processes, and procedures to increase efficiency and profitability

Supervise operations staff, including processors, underwriters, closers, and post-closing team members

Develop and implement policies, procedures, and workflow improvements to enhance efficiency and borrower experience

Oversee warehouse line management, including funding coordination and reconciliation

Monitor and report on key performance indicators (KPIs), including pull-through rate, turn times, defect rates, and profitability

Collaborate with compliance, sales, and executive leadership to support company growth initiatives

Qualifications

Bachelor’s degree in Business, Finance, or related field (preferred)

5+ years of experience in mortgage lending operations, with leadership experience required

Strong knowledge of agency guidelines (Fannie Mae, Freddie Mac), FHA, VA, and non-QM products

Experience managing warehouse lines and secondary market loan delivery

In-depth understanding of mortgage regulatory compliance requirements

Proven ability to improve workflows and scale operational systems

Strong analytical and financial acumen

Excellent leadership, communication, and organizational skills

Experience with LOS systems (e.g., Encompass, Meridianlink Mortgage.) preferred

Flexible work from home options available.