Are you a proven leader in the Mortgage and Real Estate industry? This may include experience in Title, Lending, a Real Estate Team, or Brokerage. If so, we want to hear from you. Lead. Innovate. Elevate. The Cowart Team Home Loans, a well-established and highly respected mortgage branch in Richmond, VA, is seeking an Operations Manager to ensure our business runs seamlessly while delivering an exceptional home-buying experience to every client. For more than a decade, our 17-person team has helped families across Central Virginia achieve one of life’s most meaningful milestones, homeownership. We’ve built strong systems, earned a trusted reputation, and cultivated a people-first culture. Now, we’re ready to take the next step, and we’re looking for a proactive, strategic leader to help us scale and continuously improve. This is a true player-coach role. You’ll lead our operations team while remaining hands-on, personally processing 5–10 loans per month. Serving as the bridge between vision and execution, you’ll drive operational excellence, champion smart technology adoption, and reinforce a culture of accountability and high performance. Compensation & Benefits • Expected total compensation: $100,000+ once fully proficient • Competitive base salary plus per-loan bonuses (for 5–10 loans monthly) • Quarterly performance bonuses tied to metrics and branch success • Comprehensive benefits package This is a full-time, on-site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance. Why Join The Cowart Team Purpose-Driven Leadership • Step into a key leadership role as the third-in-command within a highly respected branch. • Influence how operations are run and have a meaningful voice in strategic decisions. • Watch your ideas translate into real, positive impact for both clients and teammates. Boutique Culture, Big-Company Support • Enjoy the autonomy of a close-knit team backed by the stability and resources of a top 15 mortgage company. • Deliver white-glove, boutique-style service with the power of a national platform behind you. • Work alongside driven, supportive professionals who genuinely enjoy what they do. Growth, Impact & Long-Term Opportunity • Lead at a strategic level while staying connected to the day-to-day work. • Implement smarter processes that simplify workflows and elevate the client experience. • Build a lasting career with a strong, stable team committed to long-term success. Responsibilities: What You’ll Do Process & Innovation • Oversee the entire client journey—from application through post-closing. • Identify inefficiencies, optimize workflows, and advocate for better tools and systems. • Lead technology adoption and continuous process-improvement initiatives. • Train, coach, and hold the team accountable to ensure consistent execution. Performance & Quality • Drive innovation, elevate technology best practices, and champion a culture of excellence. • Maintain SLA compliance and ensure all loans close on schedule. • Monitor and analyze key performance metrics and turn times. • Perform quality control reviews and provide coaching for ongoing improvement. • Anticipate issues early and eliminate bottlenecks before they affect clients or leadership. Team Leadership • Partner with the leadership team using EOS principles to achieve organizational goals. • Lead, support, and develop processors, virtual assistants, and other operational roles. • Hire, onboard, and develop top-tier talent, ensuring the right people are in the right seats. • Cultivate a team culture built on accountability, care, and curiosity. Hands-On Processing • Personally process 5–10 loans each month to stay connected to frontline work. • Use real-time insights to identify and resolve operational friction points. • Set the standard for communication quality and client care. What Success Looks Like • 3 Months: You understand our systems, have earned the team’s trust, and identified key improvement opportunities. • 6 Months: SLAs are trending upward, the team feels supported, and new systems are creating meaningful impact. • 12 Months: Operations run smoothly, clients are delighted, and leadership can focus on growth—confident that execution is in expert hands. Qualifications: Who You Are • 3 years in mortgage operations (processor, underwriter, closer, or ops leader). • A proven “go-to” person who thrives on accountability and continuous improvement. • Calm under pressure and skilled at balancing details with big-picture thinking. • A natural leader and coach who empowers others to grow. • Tech-savvy and comfortable using data to drive decisions. • Local to Richmond/Central Virginia and passionate about community impact. Compensation: $100,000+

• What You’ll DoProcess & Innovation • Oversee the entire client journey—from application through post-closing. • Identify inefficiencies, optimize workflows, and advocate for better tools and systems. • Lead technology adoption and continuous process-improvement initiatives. • Train, coach, and hold the team accountable to ensure consistent execution.Performance & Quality • Drive innovation, elevate technology best practices, and champion a culture of excellence. • Maintain SLA compliance and ensure all loans close on schedule. • Monitor and analyze key performance metrics and turn times. • Perform quality control reviews and provide coaching for ongoing improvement. • Anticipate issues early and eliminate bottlenecks before they affect clients or leadership.Team Leadership • Partner with the leadership team using EOS principles to achieve organizational goals. • Lead, support, and develop processors, virtual assistants, and other operational roles. • Hire, onboard, and develop top-tier talent, ensuring the right people are in the right seats. • Cultivate a team culture built on accountability, care, and curiosity.Hands-On Processing • Personally process 5–10 loans each month to stay connected to frontline work. • Use real-time insights to identify and resolve operational friction points. • Set the standard for communication quality and client care.What Success Looks Like • 3 Months: You understand our systems, have earned the team’s trust, and identified key improvement opportunities. • 6 Months: SLAs are trending upward, the team feels supported, and new systems are creating meaningful impact. • 12 Months: Operations run smoothly, clients are delighted, and leadership can focus on growth—confident that execution is in expert hands.