Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Mortgage Operations Specialist Motivation Mortgage | Charlotte, NC | Full-Time
Build Your Career at Motivation Mortgage
At Motivation Mortgage, we’re not just in the business of home loans—we’re in the business of building futures. Whether it’s helping clients achieve homeownership or supporting our team’s professional growth, we’re committed to creating a path for long-term success.
As a fast-growing mortgage brokerage based in Charlotte, NC, we’re looking for a Mortgage Operations Specialist who is detail-oriented, proactive, and hungry to grow. This is an ideal role for someone who’s ready to take the next step in their mortgage career, gain exposure to all aspects of loan production, and become an integral part of a high-performance operations team.
About the Role As a Mortgage Operations Specialist, you’ll be the engine that helps keep our loan pipeline running smoothly. From opening new files to ordering third-party services and reviewing documentation, your work will directly support our loan officers and processors—and ultimately help get clients to the closing table faster.
We’re looking for someone who doesn’t just want a job—they want a career. This position offers a clear path for advancement within operations, processing, or even into leadership roles as we continue to expand.
Key Responsibilities:
Accurately open and enter new loan files into the loan origination system (LOS)
Review applications and documents for completeness and compliance before processing begins
Order and follow up on third-party services, including:
Title reports
Appraisals
Homeowners insurance
Payoff statements
Verifications of employment (VOEs)
Proactively communicate with loan officers, processors, underwriters, and vendors to keep files on track
Maintain up-to-date records in our LOS and ensure timely upload of all documentation
Help resolve outstanding items quickly and accurately to avoid delays
Learn and apply mortgage guidelines, compliance standards, and internal workflows to support clean, efficient files
Identify opportunities to improve workflows and contribute to a culture of operational excellence
What We're Looking For:
1+ years of mortgage operations or processing experience preferred (but not required—we’ll train the right person)
Strong organizational skills with an eye for detail
Interest in learning and growing within the mortgage industry
Ability to manage multiple priorities in a fast-paced environment
Comfortable communicating with team members and external partners
Familiarity with loan origination systems (e.g., Encompass) is a plus
A mindset focused on solutions, teamwork, and continuous improvement
Why Grow With Us:
Room to Rise: We promote from within and support career advancement across departments
Direct Mentorship: Work closely with leadership and operations managers who are invested in your growth
Dynamic Culture: Join a supportive, ambitious team where your voice is heard and your contributions matter
Competitive Pay & Perks: Enjoy compensation that grows with you and access to training that sets you apart
Make an Impact: Be part of a growing company that values initiative, curiosity, and a commitment to excellence
Flexible work from home options available.