Job Description

Los Angeles Harbor Grain Terminal/Mortimer & Wallace, Inc. is a third-generation family run business that was founded by Howard Wallace, Sr. in 1958. Providing full time employment to nearly 100 drivers, conveyor operators, mechanics, and administrative staff, Los Angeles Harbor Grain Terminal provides numerous logistical services for the US agricultural industry for their export and import needs through the ports of Los Angeles and Long Beach. Annually, we dray and trans-load more than 25,000 TEUs.

We are seeking a qualified candidate to join our customer service team. The position is full-time, Monday through Friday with the possibility of working remotely from the comfort of your home.

ESSENTIAL FUNCTIONS:

• Create truck schedule for daily deliveries.
• Communicate with customers about delivery forecast for the following day and order empty containers.
• Follow up on current day deliveries, checking to make sure trucks are arriving on time and following up with customers when drivers are late and haven’t shown up to get updated delivery time or if needing to reschedule.
• Update google sheets to track bookings for shippers, keeping track of deliveries and empty container pick up for each booking.
• Communicating with customers throughout the day with any questions or issues that may arise with trucks, bookings, terminal issues.
• Sort scale tickets by shipper.
• Create packet for each booking for China shipments.
• Filing and organizing paperwork for Annual APHIS audit.
• Assist the day-to-day operations of the export department to ensure that customer requirements are met.
• Ensure that highest level of data quality and integrity by processing shipment accurately.

SKILLS/COMPETENCIES:

• Customer service experience is a must
• Logistics and transportation experience is a must
• Exceptional customer service & problem-solving skills.
• Proficient in MS Office (Excel, Word, Google docs).
• Ability to manage multiple customers at one time.
• Detail Oriented.
• Strong verbal and technical written communication skills.
• Must be able to work independently with minimal supervision

BENEFITS:

• Health & Life Insurance
• Aflac Supplemental Insurance
• 401k Plan
• Paid all major Holidays
• Paid vacation and sick time
• Weekly pay

Company Description

Transloading is the process by which a product is moved from one form of transportation to another. For example, we transfer soybean meal from railcars, into ocean containers. Once in ocean containers, the commodity can be shipped via ocean vessel any where in the world. Besides soybeans, we also handle haycubes, corn, wheat, beets in all forms; whole grains, pellets, grits, meals, and flours.