General Position Summary: The Office Manager is responsible for handling the day-to-day operations of the business office, including marketing, sales, customer service, AR/AP and field operations/scheduling for Mosquito Hunters and Upscale Home Services.

Essential Job Functions: (* indicates non-essential functions and usually equal 5% or less of time spent)

1. Answers incoming calls and communicates with customers to answer inquiries regarding prevention and treatment options. Makes recommendations for the appropriate type of service and effective treatment package. Obtains and enters customer information into Real Green database, schedules customers for service and assigns and dispatches technicians. (15%)

2. Maintains the company’s CRM/Scheduling software system, including creating and running customized reports, inputting customer account information, tracking hours, printing work orders, scheduling appointments and assigning routes to service technicians. (15%)

3. Prepares customer invoices, including verifying and computing charges and refunds, mailing invoices and following up on delinquent accounts and/or insufficient payments. Processes incoming payments and posts to the appropriate general ledger account. (15%)

4. Receives, records and processes vendor invoices for payment, including reviewing and verifying charges, obtaining authorization for payment, entering expenses into accounting software and printing and preparing checks for disbursement, according to payment due dates. (15%)

5. Contacts customers to confirm appointments, schedules follow-up service and obtains customer feedback regarding overall service. (10%)

6. Assists with developing and administering marketing campaigns to include, direct mail flyers, door hangers, yard signs, email blasts and social media posts. Will represent the company at networking events and industry-related conventions and will oversee the door-to-door marketing and mascot advertising campaigns. (10%)

7. Creates various records and reports to streamline and improve operations processes and procedures. Develops various correspondence to communicate to customers, vendors and employees and maintains office filing system. (10%)