Summer Customer Service Representative, Mosquito Joe

Mosquito Joe of North Georgia is a fast-growing, locally owned business and we’re looking for a Summer Customer Service Representative to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

About Us

Mosquito Joe of North Georgia is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!

Job Description

The Summer Customer Service Representative supports the business owner and the office manager and engages with customers to provide information in response to service inquiries, concerns, and requests about products and services. The Summer Customer Service Representative should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customers.

Main Job Tasks and Responsibilities

Perform tasks as assigned by the Office Manager

Manage and execute customer sales process via phone and online sales channels

Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints

Set up new customer accounts

Direct requests and unresolved issues to Office Manager

Keep records of customer interactions and transactions

Maintain customer databases

Education and Experience

High school diploma, general equivalency diploma (GED) or equivalent

Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)

Ability to type

Knowledge of administrative procedures

Phone sales experience preferred, not required

Key Competencies

Outgoing and personable with strong interpersonal skills

Interpersonal skills

Communication skills - verbal and written

Listening skills

Consumer sales

Customer service orientation

Adaptability