Job Description

CUSTOMER SERVICE REPRESENTATIVE, MOSQUITO JOE

Mosquito Joe of Northern Virginia is a fast-growing, locally owned business and we’re looking for a Customer Service Reprentative to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

ABOUT US

Mosquito Joe of Northern Virginia is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners.  We have a unique and fun culture – and we want you to join us! 

JOB DESCRIPTION 

The Customer Service Representative supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The candidate should have strong phone communication skills and be proficient in computer data entry in order to maintain customer loyalty.

MAIN JOB TASKS AND RESPONSIBILITIES 

• Perform tasks as assigned by the Office Manager
• Manage and execute customer sales process via phone and online sales channels
• Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
• Set up new customer accounts
• Keep records of customer interactions and transactions
• Maintain customer databases
• Customer Satisfaction Management

EDUCATION AND EXPERIENCE 

• High school diploma, general equivalency diploma (GED) or equivalent
• Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
• Knowledge of administrative procedures
• Phone sales experience preferred, not required
• Bilingual a plus, not required

KEY COMPETENCIES 

• Outgoing and personable with strong interpersonal skills
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Consumer sales
• Customer service orientation
• Strong Multi Tasker 
• Problem Resolution

NOTICE

Mosquito Joe LLC is the franchisor of the Mosquito Joe® franchised system. Each Mosquito Joe® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mosquito Joe LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mosquito Joe LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*ACKNOWLEDGEMENT

I acknowledge that each independent Mosquito Joe® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mosquito Joe LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mosquito Joe LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.