Router, Mosquito Joe

Mosquito Joe of Northern Virginia is a fast-growing, locally owned business and we’re looking for an Router to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

About Us

Mosquito Joe of Northern Virginia is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!

Job Description

The Router supports the business owners, field technicians, and engages with customers to provide information in response to service inquiries, concerns and requests. Candidates should have strong phone communication skills and be proficient in computer data entry in order to maintain customer loyalty.

Main Job Tasks and Responsibilities

Perform tasks as assigned by the Office Manager

Manage and execute customer scheduling, rescheduling and routing

Support day to day needs of field technician

Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints

Provide retreatments as necessary

Keep records of customer interactions and transactions

Maintain customer databases

Support CSRs as needed

Education and Experience

High school diploma, general equivalency diploma (GED) or equivalent

Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)

Ability to work with routing software preferred, not required

Geographical knowledge of locations within Fairfax and Loudon Counties

Phone sales experience preferred, not required

Key Competencies

Outgoing and personable with strong interpersonal skills

Interpersonal skills

Communication skills - verbal and written

Listening skills

Personnel Coordination

Customer service orientation

Adaptability

Notice

Mosquito Joe LLC is the franchisor of the Mosquito Joe® franchised system. Each Mosquito Joe® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mosquito Joe LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mosquito Joe LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mosquito Joe® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mosquito Joe LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mosquito Joe LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.