Customer Service Representative , Mosquito Joe of Tampa Bay
Mosquito Joe is a fast-growing, locally owned business and we’re looking for a CSR to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.Office Location: 1600 E 8th Avenue, Tampa 33605
About Us
Mosquito Joe is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!
Job Description
The CSR supports the Customer Service Manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The CSR should have strong phone communication skills and be proficient in computer data entry in order to maintains loyal customer.
Main Job Tasks and Responsibilities
Perform tasks as assigned by the Customer Service Manager
Manage and execute customer sales process via phone and online sales channels
Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
Set up new customer accounts
Direct requests and unresolved issues to Customer Service Manager
Keep records of customer interactions and transactions
Maintain customer databases
Education and Experience
High school diploma, general equivalency diploma (GED) or equivalent
Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
Ability to type
Knowledge of administrative procedures
Phone sales experience preferred, not required
Key Competencies
Outgoing and personable with strong interpersonal skills
Interpersonal skills
Communication skills - verbal and written
Listening skills
Consumer sales
Customer service orientation
Adaptability
Notice
Mosquito Joe LLC is the franchisor of the Mosquito Joe® franchised system. Each Mosquito Joe® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mosquito Joe LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mosquito Joe LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mosquito Joe® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mosquito Joe LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mosquito Joe LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.