The Mosquito Squad Operations Manager is responsible for the successful day to day operations of the business and managing a team of Pest Control Applicators. The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training existing employees, interviewing and hiring new employees, maintaining technology tools, maintaining a fleet of 20+ trucks, and tracking product inventory.If you are driven by leading others, seeing the results of your efforts reflected in a monthly P&L and want to represent a stable, reputable brand, join the Mosquito Squad team!

RESPONSIBILITIES

• Manage a large group of employees (30+) and possibly overseeing a second location • Meet or exceed client retention goals through efficient management of team expectations and day to day business execution• Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep• Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking• Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available• Provide timely reporting as needed• Willing and able to work 10-12 hour days during season (April-September) when necessary• Must obtain a Registered Technician License within first 6 months of employment• Other duties as assigned including spraying and/or field work when necessary

QUALIFICATIONS

• Outstanding and effective team leadership skills to include training and accountability of standards• Demonstrate passion for excellent customer service• Effectively present information in one-on-one and small group situations• Previous pest control business management (preferred but not required)• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals• Excellent ability to manage multiple tasks and maintain a positive attitude• Knowledge of and desire to learn and leverage technology• Be the subject matter expert on Mosquito Squad offerings and process• Must be able to lift a minimum of 50 lbs• Must have valid driver's license and clean driving record