SUMMARY/OBJECTIVE

One of Houston’s greatest name in the automotive retail industry is hiring!

Mossy Nissan is looking for a new Service Admin to join our team.

Mossy’s mission is to create lifetime customer relationships through great customer service. It all starts with you and the phone!

As the first point of contact with our customers, your interactions set the tone for their entire customer experience. We want our customers to hear a professional happy person when they call.

ESSENTIAL FUNCTIONS   

• Answer all incoming calls in a timely and prompt manner
• Return all voicemails within 30 minutes
• Assist customers with inquiries and questions via phone and email
• Transfer calls to appropriate party or department
• Schedule service appointments
• Call all missed appointments to reschedule within one hour of missed appointment.
• Manage rental vehicles for customers receiving service on their vehicle
• Additional duties may be assigned at managers discretion

COMPETENCIES

• Able to communicate effectively through phone, email, and in person
• Must be detail oriented
• Genuinely enjoy working with and helping people
• Punctual
• Bilingual is a plus!

PHYSICAL DEMANDS

• Must be able to lift a minimum of 20lbs
• Must be able to sit for long periods of time.

EDUCATION/ EXPERIENCE

• High school Diploma or G.E.D
• Previous experience in similar position preferred

POSITION TYPE

• Full Time
• M-F 8am-5pm, Rotating Saturdays

PAY/ BENEFITS

• $15.00/Hour
• Healthcare: Medical, Dental, Vision, Disability, Life
• 401K