Job Description

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
• Determines the most cost effective shipping method for customer orders.

Partners with Account Representatives to ensure customer satisfaction

Expedites backorders. May pull inventory and prepare order for shipment to customer.

May handle customer returns

RELIABILITY, ORGANIZATION, AND ATTENTION TO DETAIL REQUIRED. DUTIES, Strong communication skills including written, verbal, and listening. responsibilities

ABILITY TO MULTI-TASK AND TIME MANAGEMENT SKILLS REQUIRED. AND SKILLS

Moderate computer skills, including information processing, communicating internally and typing.

Using business systems and searching capabilities to find products on the internet.