A consulting company in the Lehigh Valley area is growing our their Support Team and looking to hire a Support Analyst to work with their enterprise customers on Level 1 Support. They are looking for someone to provide support for managed services infrastructure as well as field service calls regarding incidents and requests. You will be the first level of support and working extensively with Windows OS and Microsoft Technologies. 

Culturally, this is a technology-first company so this Support Engineer should feel passionate about what they do, learning new tools and concepts, and working with a team while also being able to take the initiative in their work. This is an excellent opportunity to make that leap in the Support market, while still maintaining and developing valued customer interaction skills.

REQUIRED SKILLS & EXPERIENCE

Troubleshooting Windows Desktop 10

Active Directory Support

Office 365 Maintenance

Experience Escalating Tickets

Strong Ticketing Experience

Excellent Communication In-Person and Remote

Team-Oriented Attitude

Ability to Travel on Occasion

DESIRED SKILLS & EXPERIENCE

Windows Server Exposure

Azure Experience

Microsoft Certifications 

WHAT YOU WILL BE DOING

Tech Breakdown

80% OS & Microsoft Support

20% Network & Server Support

Daily Responsibilities

70% Answering Tickets/Troubleshooting

20% Escalating Tickets

10% Documentation 

THE OFFER

Competitive Salary: Up to $50k/year, DOE

You will receive the following benefits:

PTO Package

Remote Work Opportunities

Flexible Hours

Training and Certification Opportunities

POSTED BY: Kayla Plasha