Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Job Summary

The Dispatcher is responsible for coordinating and scheduling moving crews, trucks, and equipment to ensure efficient and timely service for customers. This role acts as the central point of communication between customers, movers, and management, ensuring smooth daily operations and high customer satisfaction.

Key Responsibilities

Schedule and assign moving crews, drivers, and vehicles for local and long-distance moves

Coordinate daily routes and adjust schedules as needed due to delays, traffic, or customer changes

Communicate job details, addresses, and special requirements to moving teams

Monitor job progress and provide real-time updates to customers and management

Handle incoming calls, emails, and customer inquiries regarding scheduling and service status

Resolve scheduling conflicts and operational issues quickly and effectively

Maintain accurate records of jobs, crew assignments, and delivery times

Ensure compliance with company policies, safety regulations, and transportation laws

Collaborate with sales and customer service teams to confirm bookings and service details

Assist with billing, job documentation, and closing out completed moves

Qualifications

High school diploma or equivalent (associate’s or bachelor’s degree preferred)

Previous experience in dispatching, logistics, transportation, or moving industry preferred

Strong organizational and multitasking skills

Excellent communication and problem-solving abilities

Ability to work in a fast-paced, dynamic environment

Proficiency with dispatching software, GPS tracking systems, and basic computer applications (e.g., Microsoft Office)

Knowledge of local geography and routes is a plus

Key Skills

Time management and prioritization

Attention to detail

Customer service orientation

Decision-making under pressure

Team coordination and leadership

Work Environment

Office-based role with frequent communication via phone, email, and dispatch systems

May require early mornings, evenings, weekends, and holiday shifts depending on business needs

Compensation & Benefits (customize as needed)

Hourly wage or salary (based on experience)

Overtime opportunities

Health insurance, paid time off, and retirement plans (if applicable)

Flexible work from home options available.