The NEW Moxy Madison Downtown is hiring 3rd shift Bartender/Guest Service! This role will welcome guests, prepare drinks, close down the bar and then stay a little longer for behind the scenes responsibilities.
** Starting wage for this position is $16.00-$18.00 per hour plus gratuity but final wage will be based on experience**
As the very first Moxy in the state of Wisconsin, this fun hotel brand boldly breaks the rules of a conventional hotel stay – starting with check-in at the Bar.
Our Team Members are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Team Member Travel Perks:
Worldwide Marriott and/or Hilton hotel stays starting at $49/night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Professional Development:
Dedicated training and development with opportunities for growth
42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
Educational and professional certification assistance
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
How do I make an impact on my team?
Prepares beverages and food requested by customers or servers according to standard operating procedures.
Has complete knowledge of the menus, including preparation time, approximate portion size and serving procedures.
Follows alcohol awareness training process to monitor guest behavior and guest alcohol consumption.
Promotes house drinks and food utilizing suggestive selling skills whenever possible to maximize revenues.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Use computer system to make reservations, check-in and check-out property guests, process payments
Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records and process departmental reports
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
What does success look like in this role?
Ability to work overnight from 11:00 p.m. until 7:00 a. m.
Must have 1 year of hotel front desk experience
Understanding of general accounting practices and ability to compile facts and figures
Strong oral and written communication and interpersonal skills
Motivated to maintain excellent customer service reputation
Strong attention to detail, organization and follow-up abilities
Reliability and honesty
Desire to contribute to a supportive and effective team
Ability to be patient and creatively problem solve
Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.