Embark on an exciting journey in the hospitality industry at Downtown Omaha Moxy , now hiring a Guest Service Representative PM Shift!
** Starting wage for this position is $14.00 per hour but final wage will be based on experience**
EWe are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Team Member Travel Perks:
Worldwide Marriott and/or Hilton hotel stays starting at $49/night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Professional Development:
Dedicated training and development with opportunities for growth
42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
Educational and professional certification assistance
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
How do I make an impact on my team? Our friendly Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Greet and interact with guests in a warm, friendly and professional manner
Prepares beverages requested by customers or servers according to standard operating procedures.
Sets up the bar and back bar according to established procedures.
Monitors guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease. Follow attached prescribed alcohol awareness program.
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Use computer system to make reservations, check-in and check-out guests and process payments
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
What does success look like in this role?
Must be available to work 3pm-11pm
Must have at least 2 years of hotel front desk experience
Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Must have or be willing to obtain a Bartender License.
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.