GENERAL SUMMARY:

The seasoned professional for this job needs superior communication and computer skills including familiarity, Microsoft Outlook, Word and Excel.

ESSENTIAL WORK SKILLS/KNOWLEDGE & ABILITIES:

• Review weekly clinical reports to ensure aware of all cases where an adverse outcome occurred; these patients will be handled separately from other routine phone calls.

• Daily routine phone calls to all patients; routine script will be drafted and presented to employee to work identifying 3-5 basic questions to ask and document on each patient.

• Primary goal of this role is to ensure our patients are taken care of, are provided with the opportunity to raise concerns, know who we are, and that we are here to take care of them and provide quality care better than any other IOM company.

• Document patient feedback.

• Make detailed notes on patient's accounts after correspondence from patient, insurance, attorney, etc.

Skills and Abilities:

Able to perform all essential duties with or without accommodations, including but not limited to:

• Skill in fast data entry and accuracy.

• High level of discretional, interpersonal skills.

• Tactfulness in dealing with patients, co-workers and other professional offices.

• Knowledge of medical terminology

Experience and Training:

• Minimum of 1-year Medical Collections Experience

• Knowledge of CPT, and/or ICD-10

• Knowledge of legal and regulatory government provisions

• Knowledge of laws that regulates communication and privacy act. HIPAA laws and understanding of the application of all above

• High School diploma required.

IND123