We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, empathetic, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional, empathetic and courteous manner

Create Purchase Orders, receive in parts for techs returning to jobs, manage day-to-day dispatch board

Manage the entire service cycle for a team of technicians

Handle transactions and all banking deposits

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years admin and/or dispatch experience, preferably in a service related industry

Strong customer service skills and ability to speak with numerous customers without getting overwhelmed

Strong written and verbal communication skills

Advanced organizational skills and ability to multi-task

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Benefits:

Health, Dental, Life, Vision, etc.

401k Plan

Sick Pay

Vacation Pay

Holiday Pay

iPhone

Weekends Off

Compensation depends on ability

We are actively interviewing for this position - Apply today and our hiring manager will follow up!